Showing posts with label vendors. Show all posts
Showing posts with label vendors. Show all posts

Tuesday, May 20, 2014

Give Me What I Asked For & How I Asked For It!



Being an event planner, designer & manager for the past twenty years you come to realize all the small details that come together to make an event a successful one. Over the years technology has made a lot of our day to day easier; but it has also made it harder. 

How you say? People have become lazy and complacent and no longer pay attention to the minute details that are needed to make the process smoother.

Which leads into my main pet peeve within my industry: Suppliers not paying attention to what is sent to them.

Scenario: I have just landed a new client; I am now sourcing for a venue and other items for their event. I create a detailed RFP (Request for Proposal) with every possible thing the client may need and finally how to contact me. I’m specific with my contact instructions; “after your review of the proposal should you have any questions or would like to set a time to speak please email me at (email address)”. That should be it right; wrong! Within hours of hitting the submit button I am receiving phone calls left and right saying they received my proposal and would like to speak with me regarding my needs. After speaking with a salesperson I realize that they have never read the event specifications that I have sent them.

Most suppliers don’t realize that I just mark you off my list and keep it moving; because if you can’t be bothered to follow details prior to an event; I am not convinced that you will follow them during my client’s event and that is not a chance I’m willing to take.

 I sent a request to your company because my client was interested in utilizing your services; so help me help you, please, please, please give me what I asked for and how I asked for it!!!

Thursday, July 11, 2013

Meet In Madrid ~ Take your meetings to the next level!


Located in the middle of Spain, beautiful Madrid is the capital and largest city in the country. The city's geographic location denotes its central role in Spanish politics, economy and culture, as it serves as the residence of the Spanish monarch, the richest region in Spain, and the home to many of the country's – and Europe's – top museums and attractions. With over seven million residents in the metropolitan area, it is also the 3rd largest city by population in the European Union, after London and Berlin.

In Madrid, the present and future are built on the past. During Spain's Golden Age, Madrid's culture and arts flourished. This period in history introduced the city's breathtaking Baroque and neo-Classical architecture, inspiring Madrid's many artistic geniuses such as Picasso and Miró, as well as its literary heroes such as Cervantes and the "Father of Spanish Playwrights" Lope de Vega. Madrid also served as the home and inspiration to great American writer Ernest Hemingway.

Not only is Madrid an ideal city for pleasure and leisure travel, it's also a world-class meeting destination. It comes as no surprise that the city hosts more than 4,000 conventions and meetings each year and attracts over 700,000 business visitors annually. After all, it boasts nearly 80,000 hotel rooms, more than five convention centers and expo facilities, and a never-ending list of cultural attractions. Plus, Madrid is home to the offices of 90 percent of the major companies operating in Spain, making it the obvious choice for showcasing products and services.

Also benefiting event organizers and business travelers in Madrid is the easily-accessible Madrid-Barajas Airport. Located just 12 kilometers northwest of central Madrid, it was voted Best Airport in the 2008 Condé Nast Traveler Reader Awards, thanks in part to its recently expanded terminal space and top-notch customer amenities. Madrid-Barajas offers service to hundreds of domestic, European and international destinations and handles the majority of Spain's transatlantic flights.

Upon arrival, guests need not travel far to find some of Madrid's largest and most impressive event facilities. Just five minutes from the airport, the sleek, avant-garde Municipal Convention Centre offers 30,000 square meters of space for conventions, tradeshows, presentations and more. Meanwhile, in the heart of Madrid's Casa de Campo Park, El Recinto Ferial spans over 70,000 square meters of indoor and outdoor meeting space. Additionally, the Palacio de Congresos de Madrid welcomes up to 2,000 guests from a convenient location that's within walking distance of over 10,000 hotel rooms.

Always on the cutting edge, the city of Madrid has plans to expand its inventory of convention facilities with the opening of the International Convention Centre in 2011. Located in the new financial and business area, it will be the largest meeting venue in the country at over 70,000 square meters. Fitting of such a ground-breaking facility, the International Convention Centre will be housed in a massive semicircle-shaped building, symbolizing that the sun never sets in Madrid.

Aside from its large-scale convention facilities, Madrid offers a wide range of unique meeting venues perfect for more intimate events and gatherings. The iconic Reina Sofia Museum is not only home a modern collection of such masterpieces as Picasso'sGuernica, but is also a fantastic venue for private events. With its 600-square-meter screen and room for up to 450 people, IMAX Madrid lends itself well to powerful presentations and seminars. Or, give guests a true taste of the city by treating them to dinner and a show at Corral de la Morería, a widely-known flamenco venue that's also listed in the New York Times bestseller 1,000 Places to See Before You Die.

One of Europe's largest financial centers, Madrid is a major center for international business and finance. The city has also recently experienced major growth in the service sector, with the Madrid-Barajas Airport playing a key role in the economy. Madrid is also home to several public and private universities, including the Complutenese University of Madrid, one of the oldest universities in the world, and the Autonomous University of Madrid, one of the top-ranked public universities in Spain.

So when you need world class destination for your event, meeting or congress, Madrid is the place. For more information on Madrid and other available activities, please visit: http://www.spain.info






Juanita E. Gaynor (http://i-meet.com/jegaynor)
President & CEO
Ellegant Affairs by Juanita (http://www.ellegantaffairs.com)

i-Meet.com is the worldwide business community for people who plan meetings and events.  With over 108,000 members in 175 countries, i-Meet brings professional networking, online marketing, and social tools to create awareness and a voice for the industry.

I’ve Been There is a travel history and sharing application for planners and enthusiasts.

Tourist Office of Spain – Chicago - One of 33 worldwide offices of TURESPAÑA, Spain’s government tourism promotion authority based in Madrid, TOS in Chicago is the branch office in the USA responsible for marketing the business, incentive and meeting tourism product. TOS Chicago acts as a liaison between suppliers and DMC’s in Spain and the buyer/planner in the USA.


Friday, June 7, 2013

Shifts in the Meeting Industry ~ Are You Prepared!



In the ever evolving meeting world, you always have to stay abreast of the latest and greatest in order to give your clients the best options for memorable and cost effective events. During the recession, meeting planners had to cope with limited resources and demanding stakeholder expectations.

I will explore the shifts in the industry and how we as event and project managers can still to create memorable events for our clients and their stakeholders!
So with that said the question of the day is: What are the shifts in the meeting industry?

Planners and project managers are facing tighter budgets, having to navigate the social media world and become more savvy and efficient in social media, and overall a tougher job for the planner as a whole in getting stakeholder buy in. Here are three items that will be critical to the industry as a whole.

Budgets

Even though there has been some substantial growth in some sectors, budgets will continue to stay tight in 2013, due to these restrictions planners will have to become more knowledgeable and efficient in Strategic Meetings Management Program (SMMP) development and implementation, having procurement department engagement in the meeting planning process (this can be a good overall; as we educate these departments the relationships can be less volatile and more proactive and productive.), shorter lead times, continued emphasis on cutting costs, possibly more local/regional meetings, unique venues.

Social Media Development

Social Media is here to stay, so it’s best to get onboard and provide your client which the best, not just promote their events/meetings, but also to engage participants before, during, and after an event.

Hotel & Airfare

Hotel and air rates are rising and they do not look like the y are slowing up, and we can expect both to find new and creative things to charge a fee for. Planners will have to work harder than ever to provide compelling reasons to pay increasing costs to attend. Hopefully leading to cutting edge and unique meetings and events that will compel the stakeholder to invest in the event and continue to attend for years to come.


This is the time to show; what we are made of! We have the skill, drive and the resources to do what we do best; PLAN! Remember no one ever plans to fail, but the fail to plan. You want to network and gain knowledge in the areas you may be struggling in then, AIBTM Chicago being held June 11-13 is for you to connect with many of the DMC’s and international suppliers to take you meetings and events to the next level. Visit their Website at www.aibtm.com for more details.


For additional tips and trends on creating impactful and profitable events, please connect with Ellegant Affairs by Juanita online on twitter @EllegantAffairs, LinkedIn, Facebook, and of course on I-Meet.


Blog post sponsored in part by:



*AIBTM Chicago - June 11-13, 2013*
Join i-Meet at AIBTM as a Hosted Buyer in Chicago (June 11-13). Start your application today: http://www.i-meet.info/aibtm

Wednesday, May 8, 2013

Get your passports ready!


The business travel, meetings and events industry continues to evolve, and 2013 will likely reflect some significant shifts that will influence where, when and how we meet in the future.

Even though the economy has been sluggish for the industry 2013 looks promising.  Overall spending on business trips is predicted to grow 5.1% in 2013 and Group travel also on increase by as much as 6%, as more will be attending conventions and industry events.

So where are the up and coming locations for business events?  London, Shanghai and the Riviera Maya (Mexico) are likely to be top destinations for business meetings in their regions, according to the 2013 Global Meetings Forecast by American Express Meetings & Events. London should gain greater longer-term visibility by leveraging its Olympics legacy status to attract other major events and programs, starting this fall when Olympic Park will become available for private events. Other destinations that made the list include Las Vegas, Barcelona, Singapore and San Juan (Puerto Rico). Barcelona’s moderate winter climate and dedication to hospitality will always attract business travelers. And Singapore consistently appears as one of the top cities for international meetings, having a reputation for a high concentration of business and leisure activities. Other destinations on Business Travel Destinations’ watch list include (but are not limited to) Berlin, Madrid, Mexico City, New York City and Thailand.

Destination management companies (DMC) have grown from the ranks of ground transportation into their reputations today for serving as destination event experts, known for their ability to create unique experiences at unique venues. With the volume of destination information today, many meeting planners expect this, but are also requiring greater involvement from the DMCs they hire.

Business meetings and events will contribute to the growth of travel industry jobs.
Travel and tourism is one of the world’s largest industries, supporting 255 million jobs and generating 9% of the world’s GDP, according to the World Travel & Tourism Council (WTTC). Travel will to continue to expand annually between now and 2021.
Business travelers and meeting professionals will play a key role in that growth. In doing so the industry will gain greater recognition for its favorable economic impact on local communities and countries around the world.

AIBTM Chicago being held June 11-13 is for you to connect with many of the DMC’s and international suppliers to take you meetings and events to the next level. Visit their Website at www.aibtm.com for more details.

Join me next month as we discuss ~ What are the shifts in the Meetings Industry!

For additional tips and trends on creating impactful and profitable events, please connect with Ellegant Affairs by Juanita online on twitter @EllegantAffairs,  LinkedIn, Facebook, and of course on I-Meet.

Blog post sponsored in part by:


*AIBTM Chicago - June 11-13, 2013*
Join i-Meet at AIBTM as a Hosted Buyer in Chicago (June 11-13). Start your application today: http://www.i-meet.info/aibtm

Tuesday, October 18, 2011

Holiday Party Planning Tips



It's that time of year again…the holidays…Halloween, Thanksgiving, Christmas and New Years.

Planning your own party can be stressful. You want your party to be the best and you want all of your guests to have a great time and talk about your party for months to come.




How do you plan a great party?  We've listed a few useful tips to help you plan the best holiday party ever.

1. Start You Planning Now!

Give yourself plenty of time to plan and organize. You need time to research (vendors, venues, etc.) It’s important when planning your party to start the planning process early so you can book the vendors you want when you need them.

2. Visualize your party

What do you want your party to look like? Is it formal or informal? What's the décor?

3. Prepare a Budget

Take what you've visualized and begin to create a realistic plan. Your budget may not allow you to have everything so you may have to prioritize. Make a list of what you feel you absolutely have to have for your party, then based your budget eliminate those things you can do without.

4. Hire an Event Planner

If your budget allows enlist the help of a party planner. Planners can help you with all those tiresome little details that are so easy to overlook. Planners can help you find reputable vendors, great venues, help you establish and maintain your budget and help you get the most for your money.

5. Send Your Invitations

Once you've finalized your guest list get your invitations out ASAP. You need to give your guests ample time to RSVP so you can get an accurate guest count. Providing accurate head counts to your vendors is vital to help you stay within your budget.

6. Create an Event Timeline

When does the caterer arrive? What time do you want the band to begin playing? What time do those extra tables and chairs arrive so they'll be set up when the guests arrive?

These are just a few guidelines on how you can start your holiday planning process.
Remember to have some fun with the planning process, after all it is a party you're planning and parties are supposed to be fun!

So best of luck and happy holiday party planning

Wednesday, August 3, 2011

Meeting Planners Tip Sheet: Steps To Successful Site Selection

Here’s the fourth in a series of five quick tip sheets for meeting and event professionals regarding food and beverage, site selections and handling professional speakers. It’s also a great resource sheet for those who must handle meeting logistics for their organization’s meetings and need some insight.


While a journey is a road, not a destination, most meetings are about the destination not the road. Choosing the right destination is critical to a meetings’ success.

Effective event and meeting professionals focus on two key factors in the site selection process:
·   Foretelling an organization’s meeting and/or event requirements
·   Evaluating a potential site’s ability to meet those requirements

The needs of an event must be identified first and then aligned with sites that can properly accommodate them. Here are several steps to a successful site selection.


1.   Identify the meeting objectives

What is the purpose of the meeting or event? Is it to deliver education? To discuss business? To provide an exhibition of products and services? To network? Most meetings serve several purposes.

2.   Gather historical data.

Collect past records of this meeting including attendance, amount of meeting and exhibit space used, financials, food and beverage requirements, room block pick-up and schedules. A review and comparison of the past three years of history serves best. If it is a first-time meeting, assemble historical data from similar meetings you conduct. Customer surveys may serve you better than historical data.

3.   Establish the physical requirements

The meeting format and objectives will dictate most of the physical requirements.

4.   Date of meeting

What are the preferred dates for the meeting? Are those dates flexible? What is the preferred day pattern? What ethnic, federal, religious and state holidays should be avoided? What other conferences or meeting dates should be avoided? Are there any seasonal or peak times that should be avoided?

5.   Attendance

What is anticipated attendance? What internal or external factors could impact attendance?

6.   Sleeping Rooms

What is the total number of sleeping rooms needed? What is the typical arrival and departure pattern? What is the number of sleeping rooms for the peak night? Do you need double beds or any special accommodations like suites? How will reservations be made with the hotel(s)? What has been the average room rate? Are room rates commissioned to a group or third party? Are rebates or housing fees included in the rate?

7.   Meeting space

What is the total square footage of meeting space needed for your event? How many meeting rooms are required on a daily basis? How many are needed simultaneously on a daily basis? Are additional meeting rooms needed for breakout groups? How are the rooms traditionally set up? What are the AV requirements? Do you need a minimum ceiling height to accommodate AV? Do you need time for set-up or tear down? Does the meeting space need Internet access or Wi-Fi? Do the rooms need to be in close proximity to each other?

a.    Food and beverage events

·      How many food and beverage events are held? What types: breaks, breakfasts, lunch, dinner, receptions? What is the estimated attendance at each? What price range do you have for each food and beverage event?

b.    Exhibits

·      Will the meeting have a tradeshow? What is the square footage required for the exhibit hall? Do you need column free space? How close are the loading docks? What utilities do your exhibitors require? Are the facility’s workers union employees? How much time do you need for set-up or tear down?

c.    Registration and Offices

·      What is the square footage needed for registration? Is the designated area in a high-traffic space or away from the general public? Do you need nearby office space? Are adequate utilities available? What additional services such as local entertainment option, restaurant reservations, tours, etc., are needed in the registration area? Do you need this space early for set-up?

d.   Special needs

·      What special needs does the meeting have such as people with disabilities? Are there any potential language barriers? Does the facility have ample space for loading and unloading buses? 

8.  Select a destination city and facility type

Many organizations establish a rotational pattern for future meeting sites, moving from one region to another. Consider travel convenience and cost for the maximum number of potential attendees. Then investigate major airline availability, total number of seats, etc. Once a general area is identified, determine the type of facility: airport hotel, conference center, convention center, downtown, resort or suburban?

a.   Prepare a meeting request for proposal (RFP)

·      There are numerous options to release RFPs to CVBs, hotel chains and multiple sites. Hotels are most aggressive when they know that they are one of a handful of hotels being considered.

b.   Review and evaluate sites

·      Site inspections are invaluable to judge the appropriateness and condition of the property. For larger programs, CVB’s and hotels may be willing to pick up your air after confirmation. Online features allow for virtual site inspections as well.

c.     Select site

·      Site Selection Success


Each of these steps plays a key role in selecting a meeting site. How well the meetings needs are aligned with the facility will determine the success of the meeting.

Wednesday, July 6, 2011

Maintaining Good Vendor Relationships

Maintaining a good relationship with your vendors is crucial to your business. Some ways to maintain good vendor relationships are described below:

Explain your business goals
It’s critical at the start of any vendor relationship to communicate your goals, business vision, and your expectations. When a vendor understands how important customer service is to you, for example, they will be encouraged to work harder in that area. Knowing your goals will help them make the best decisions in your favor.

Assign a dedicated manager
Select a team leader or project manager to keep track of each vendor. This manager should check in with frequent phone calls and site visits to solicit feedback from the vendor. Remember: phone calls are more personal than e-mails, while site visits will go even further to bolster your confidence in the vendor and let them know that they are an important part of the team. This person should respond to any vendor questions and concerns promptly and make sure to keep the lines of communication flowing.

Request progress reports
Schedule periodic and detailed progress reports from the vendor. These reports will give you a clear insight into how the business is growing, bring to light any glitches or problems early on, and allow you to resolve any issues before they become big problems.

Plan in advance
It’s important to respect your vendors’ time and resources. Delays on your end or last minute alterations can affect their profit margins and strain the relationship. Similarly, pay on time and if you can’t, explain to the vendor why, reschedule the payment, and don’t flake out again.

Train vendors to meet your needs
Don’t assume that vendors know your company’s unique needs. Determine if training might be necessary. The additional expense will be worth it.

Be reasonable
Low balling your quotes and expecting something for nothing is a bad way to maintain a good vendor relationship.

Show loyalty
When you’re loyal to your vendor by consistently giving them business and sticking with them through mistakes, misunderstandings or miscommunications, they may return the favor by offering discounts and incentives. If you are considering alternative vendors, under no circumstances should you let your current vendor know that. It may seem like a good way to negotiate for lower prices, but you risk your vendor feeling slighted.

Show some goodwill
Don’t get into the habit of asking for outrageous requests or favors from your vendors. But when you do occasionally, show some good will by offering some easier jobs, throwing them more business, giving them referrals, and understanding that they may not always be able to accommodate immediate or unexpected requests.

Be chummy
Don’t be afraid to be friendly with your vendors. Try not to make every communication with them a serious one. The more you get to know their team and the more they think of you as a friend, the more good will they’ll be willing to show you when you need it.

Put It Down In Writing
Put down everything in writing- responsibilities, expected sales volume, payment, mode of payment etc. Anything you think may cause misunderstanding and strained vendor relationships later must be put down in writing beforehand.

Vendors represent your business to customers in various regions. Therefore, it is important that you maintain a good relationship with them. More than that, a good vendor relationship will see you through in a bad situation. The goodwill the vendor has for you will translate to business growth, as the vendor will work hard to attain your business goals.

Wednesday, June 29, 2011

Establishing Good Vendor Relations

Having a solid relationship with your vendors can make you more efficient as an event planner. Imagine not having to take the time to choose floral arrangements because your floral designer is always spot on in her creations. Picture a relationship with your caterer in which you can choose a menu without scheduling a tasting because his cuisine is always magnificent. Developing your vendor relations will save you stress and time, both of which you can save for planning more events.

The Vendor Cast of Characters

Your vendor list will vary depending on your field of event planning that you specialize in. When shopping for a vendor, ask your colleagues and other event planners for their recommendations. You can also ask the company for referrals from other clients in the industry. Be sure to fully vet and qualify your prospective vendor before you decide to hire them. As with event planners, vendors rely heavily on their reputations to be successful. The following vendors are staples to have within you arsenal when you begin your career and as you continue in your career.

  • Caterer
  • Florist (Floral Designer)
  • Baker (Specialty & Custom Designs)
  • Purveyors (companies selling produce, seafood, meat products, and beverages)
  • Wine and beer companies
  • Liquor distributors
  • Labor companies (electricians, general contractors, carpenters, and painters)
  • Photographers
  • Videographer
  • Graphic & Web Designer
  • Specialty stationery designer and/or printing company

 Creating Goodwill among Your Vendors

Your goal is to develop a healthy and profitable relationship with a vendor; you have to make a conscious effort to show your appreciation. Below are some suggestions that you can use to create goodwill and cultivate your vendor relationships.

  • Offer a beverage to your delivery people. Keep coffee, sodas, and bottled water on hand for company drivers. They do not always get to stop and grab something; they get thirsty to.
  • Provide vendor meals. Remember your staff is not the only people working to set up an event;  but there are always several vendors who may be working to set up an event. This simple act encourages staff relationships and builds a sense of community.
  • Have a volunteer day. Choose a charity and get your company, vendors, and staff involved.
  • Invite vendors to events. When it is appropriate, put your vendors on the guest list of an event your company is hosting.
  • Offer your services. If your wine representative is planning his wife's 50th birthday party, offer to plan it at no charge.
  • Extend an invitation to company parties. Holiday staff parties are a great way to integrate vendors into your company.
  • Don't forget the special touches. Event planners often receive perks such as concert tickets from clients, so remember your vendors if you cannot use the tickets yourself.
Vendors represent your business to customers in various regions nationally and internationally. Therefore, it is important and critical that you maintain a good relationship with them. More than that, a good vendor relationship will see you through in a bad situation. The goodwill the vendor has for you will translate to business growth, as the vendor will work hard to attain your business goals.

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